Frequently asked questions
Here you'll find the answers to the queries that receive most often.
If you have any other questions or need further assistance, don't hesitate to reach out to us. We're here to help you with your automotive needs
How do I place an order?
To place an order, simply browse our website, select the items you need, and add them to your cart. Follow the checkout process to complete your purchase.
What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, PayPal, and more. You can view the full list of accepted payment options during checkout.
When will I receive my order?
All orders are processed and dispatched within 1–2 working days, Monday to Friday. Orders placed before 3pm are usually dispatched the next working day. Next day delivery is available Monday to Friday only.
How can I track my order?
After your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package.
What is your return policy?
Our return policy is designed to ensure your satisfaction. Please review our Returns Policy section for detailed information on returns, exchanges, and refunds.
Are your products compatible with my vehicle?
If you’re unsure about product compatibility with your vehicle, simply send us a message with your Vehicle Registration Number (VRN). Our experts will assist you in finding the right parts.
How much is delivery?
We offer free delivery on orders over £30.
For orders under £30, delivery options are as follows:
Standard Delivery: £3.95
48hr Tracked Delivery: £4.95
Next Day Delivery: £7.95 (Monday to Friday only)How do I contact customer support?
You can reach our customer support team via email at sales@cplmotorparts.co.uk or by using the contact form on our website. We aim to respond promptly to assist you.
Do you offer discounts or promotions?
We periodically offer discounts and promotions. To stay updated on our latest offers, follow us on social media.
Can I cancel or change my order after it's placed?
We aim to process orders quickly, but if you need to make changes or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request.
Do you offer click & collect?
Unfortunately, we do not currently offer a click & collect service. However, we now offer local deliveries within Rainford and surrounding areas.
To check if your address is eligible, simply enter your delivery details at checkout — a local delivery option will appear if available.
We aim to introduce click & collect in the near future.