USEFUL ANSWERS
Frequently asked questions
Quick answers about shopping, vehicle categories, delivery, returns, accounts and payment.
When do I qualify for free delivery?
Eligible UK orders over £45 qualify for free standard delivery. Any exceptions or alternative services are shown at checkout.
Can CPL help me choose a product?
Yes. Message the family team through WhatsApp or Live Chat with your vehicle make, model, year, engine and the job you are completing.
Will my existing vehicle Service Kit categories remain?
Yes. The established WooCommerce vehicle categories and their product assignments remain in place; the CPL theme presents them in a cleaner, quicker format.
How do I track an order?
Where tracking is available, the courier reference appears in your dispatch email and within My Account.
Can I return an item?
Unused and unfitted items in their original condition can be returned within 30 days, subject to the returns policy.
What payment methods are available?
Available card, PayPal and express-payment methods are displayed securely at checkout when enabled for your order.
Do I need an account to order?
WooCommerce can offer guest checkout, while an account makes it easier to review orders, addresses and account details.
How can I contact CPL?
Call 01744 902206, email sales@cplmotorparts.co.uk, or use the WhatsApp and Live Chat buttons across the site.